Date of last update: May 12, 2025.

In this Privacy Policy, we define how TOTE Ltd. (“TOTE”, “we”, “our” or “Administrator”) collects, processes and protects the personal data of users visiting https://totesnus.com (the “Site”) or using the services and products we offer (the “Services”).

§ 1. Administrator of personal data
The administrator of personal data is TOTE sp. z o.o. with its registered office at 7 Boryńska Street, 44-240 Żory (Silesia), NIP: 6351853286, REGON: 385360220.

For matters concerning the processing of personal data, you can contact by email at: kontakt@totesnus.com

§ 2. Scope of collected personal data
In the course of online store operations, we collect the following personal data:

  • contact information (name, surname, e-mail address, telephone number);
  • address data (home address, delivery address);
  • data necessary for issuing an invoice (Tax ID, company name);
  • user account data (login, password);
  • Transaction data (order history, payment data);
  • Site usage data (IP address, cookie IDs, device and browser information).

§ 3 Purposes and basis of data processing
Personal data are processed for:

  1. To execute orders and provide services – Article 6(1)(b) of the RODO;
  2. Maintaining a customer account – Article 6(1)(b) of the RODO;
  3. handling of complaints and returns – Article 6(1)(c) of the RODO;
  4. Sending marketing information and newsletters – Article 6(1)(a) or (f) RODO;
  5. Conducting statistics and behavior analysis in the store – Article 6(1)(f) RODO;
  6. Investigate and defend against claims – Article 6(1)(f) of the RODO.

§ 4 Recipients of data
Personal data may be transferred to:

  • Payment operators (e.g. PayU, Przelewy24);
  • courier companies and logistics operators (e.g. InPost, DPD);
  • IT and software service providers
  • Accounting and legal firms that support our operations.

§ 5 Transfer of Data outside the EEA
Data may only be transferred outside the European Economic Area (EEA) if adequate protection is provided in accordance with Article 46 of the RODO (e.g. through Standard Contractual Clauses).

§ 6 Data storage time
Personal data are stored:

  • For the duration of the contract and the execution of the order;
  • For the time necessary to comply with tax and accounting obligations;
  • Until you withdraw your consent (in the case of processing based on consent);
  • For the period necessary to secure claims.

§ 7. Rights of data subjects
Users have rights:

  • access to data;
  • data rectification;
  • deletion of data;
  • processing restrictions;
  • data portability;
  • Object to the processing of data;
  • withdraw consent at any time;
  • lodge a complaint with the President of the DPA.

§ 8. Cookies and Tracking Technologies
The Site uses cookies for statistical, functional and marketing purposes. For detailed information on the use of cookies, please refer to the Cookie Policy.

§ 9. Data security
We use appropriate technical and organizational measures to ensure the protection of processed personal data in accordance with the requirements of the RODO.

§ 10. Changes to the Privacy Policy
We reserve the right to change this Privacy Policy. Changes will be published on toteSnus.com with their effective date.

§ 11. Contact
If you have any questions or wish to exercise your rights regarding your personal data, please contact us at: kontakt@totesnus.com or in writing to: TOTE sp. z o.o., ul. Boryńska 7, 44-240 Żory (Silesia), Poland.